Frequently Asked Questions
Here you will find answers to frequently asked questions:
Our quality promise
For Feige FILLING, quality means that our customers are satisfied and their expectations are met. This is based on our employees' firmly established quality consciousness and on a good and creative working atmosphere. This also includes monitoring, challenging and improving products and processes at all times.
Since April 1993, our quality management has been certified according to EN ISO 9001. Currently we are certified according to EN ISO 9001:2015.
The CE mark of conformity confirms the conformity of our machines and systems with the EU directives.
In Germany, we are recognised as specialised company according to § 19 I of the Federal Water Act for dealing with filling products that are hazardous to water and we are allowed to carry the corresponding monitoring symbol.
Despite advancing globalisation, you expect qualified support and cost-conscious dealings also when it comes to service. To offer you fast assistance and to increase our service technicians’ mobility, our remote service is available to you. You can use the remote service for troubleshooting per remote diagnosis. For this purpose, Feige FILLING makes use of comprehensive remote maintenance and remote monitoring instruments. Thanks to this service, you are able to increase the operating safety and reduce maintenance and support costs. Our service technicians will dial into your equipment's control system by means of a modem or Internet connection. In this manner, they are able to diagnose any irregularities and to initiate remedial measures.
Optionally, it is possible to use the FEIGE service cam for the transmission of live pictures in support of troubleshooting.
Marketing
Bad Oldesloe